Frequently Asked Questions
Can I order individual items instead of a pack?
Yes! Many clients place bulk orders for individual items instead of packs.
Do you ship internationally?
Yes, we do! We can ship your Swag to any location worldwide. Rates vary depending on size and weight. A Swag Agent can assist you on finding the best method to get your Swag across the globe.
Do you offer unbranded items?
Yes we do! Let us know what you are looking for, and we'll be sure to find it. Ask a Swag Agent for access to our running catalog!
How do the sizes work for shirts?
You may collect sizes on your end, or we can recommend a standard distribution for you! Each Swag pack will be labeled with a small size sticker, notating the size of the garments inside.
We need somewhere to store our swag. Can you help?
Of course, we can! We offer storage and fulfillment options to clients with large volume orders. You let us know how many packs you need from our warehouse, we will ship them out the same day!
Is there a minimum amount we need to order?
We are only able to process orders of 25 packs or more. Less than minimum orders are accepted on a case-by-case basis.
Who designs the items?
Our Swag Agents and design team find new ideas and create mockups for each project to get ideas flowing. You can provide your logo or if you need help with designs, or need some ideas, we are here to help!
How long does it take for me to get my Swag?
At this moment, we cannot guarantee turnaround times due to COVID-19 and the stress being placed on the supply chains. We estimate new orders will be ready to ship within 4 weeks. Thank you for your patience!
What's the ordering process like?
Our Swag Agents handle all of the ordering for you and assemble your packs in-house. Once your packs are ready to be sent out, we will update you with tracking information.
Will all the items fit in the box?
Our Swag Agents will measure boxes for each order to be sure your items fit perfectly. We will suggest alternative shipping methods for larger items, if needed.
What are some of our different box options?
We offer custom printed boxes or mailer boxes. Custom printed boxes allow interior and exterior design. Our design team can create something special for you! Mailer boxes are white or brown boxes that we can liven up with custom branded tape or stickers to seal.
Do packs come preassembled?
Of course! We handle all assembly in-house to relieve stress for you! We will make sure each pack is on-brand with great presentation before it leaves our warehouse.
What is in a typical pack?
It depends on what your project is for! Our most common pack includes a water bottle, hardcover notebook, screen printed t-shirt, pens, and stickers inside a custom printed box. For new ideas, contact a Swag Agent to see our catalog!
Can each pack have different items in them?
Yes! Our goal is to make your job easier. If you have specialized packs that include certain items we can ensure your swag packs are packed accordingly.
Can we use multiple designs?
Yes of course! We can do a mix of designs on different items all in one pack. Our Swag Agents can assist you with designs and pricing.
Do you ever contact our recipients?
No! We value your privacy. Simple Swag does not retarget or contact any recipients for anything outside of the scope of the project.
What happens if apparel items don't fit?
We do not accept returns for improper fit. Our Swag Experts can provide size charts for any apparel items requested.
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